 Our comprehensive shopper report is objective and thorough. Recurring mystery shopper audits are the ideal way to train your staff through continuous improvement. Our F & B mystery shopper audit will help you to:
- Increase profit by improving customer satisfaction.
- See your property's strengths and weaknesses through a customer's eyes.
- Obtain impartial insight from professionals in the hospitality industry.
- Pinpoint problem areas.
Specific areas we will cover in our report include:
- Reservations Efficiency
- Telephone Questions
- Host/Maitre d'
- Servers
- Bus Staff
- Bartenders
- Supervisors
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- Menus
- Quality and Appearance of Food and Beverage
- Table Preparation
- Check Accuracy
- Overall Quality of Service
- Appearance and Cleanliness of Facility
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We have over 15 years of experience performing food and beverage service audits in major restaurants and lounges throughout Arizona, including:
- Rainbow Room, Lake Powell, Arizona
- Remington's, Scottsdale, Arizona
- The Willows, Sedona, Arizona
- Coronado Room, Grand Canyon, Arizona
- Kokomo's, Lake Havasu, Arizona
- San Cayetano, Rio Rico, Arizona
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Lodging Mystery Shoppers
 Our comprehensive lodging mystery shopper report will provide you with information regarding the following areas:
- Reservations
- PBX Operator
- Maintenance
- Housekeeping
- Bell Service
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- Front Desk
- Condition of property
- Condition of room
- Security
- Parking
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Our experienced staff has audited hotels, resorts, and guest ranches across the United States, including:
- C Lazy U Ranch, Granby, Colorado
- The Pointe South Mountain, Phoenix, Arizona
- Wyndham Hotel, Boston, Massachusetts
- Scottsdale Plaza Resort, Scottsdale, Arizona
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Menu Analysis and Design
Our trained menu-design team can analyze your menu and provide assistance in the following areas:
- Overall design
- Balance of selections
- Typographical errors and misspellings
- Ease of use
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Standard Recipe Writing and Editing
Hospitality professionals understand the importance of clear, easy-to-use standard recipes in the kitchens of their dining establishments. Our team of writing experts can help you to ensure the clarity, accuracy, and consistency of your in-house documentation.
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Website Usability Analysis
As a member of the software Usability Professionals' Association, Ascrybe is committed to web pages that are simple, easy to understand, and uncluttered. Our reviewers are skilled at analyzing the design, structure, and format of your company's Web site. We will prepare a comprehensive report on how you can revise your site to achieve its goal: bringing in business. |
